Other quality standards

Investors in People is the only people focussed business improvement tool. It can be used to complement other quality standards and we can provide advice and guidance for you to make the best of these combinations.

To save you time and streamline the process these can be done at the same time as your Investors in People assessment.

Customer Service Excellence

Customer Service Excellence tests in great depth those areas that research has indicated are a priority for your customers, with particular focus on delivery, timescales, information, professionalism and staff attitude.

Public Service Improvement Framework (PSIF)

PSIF is a streamlined approach to improvement in the public sector. Based on the EFQM Excellence Model it incorporates the use of the Investors in People Standard, Customer Service Excellence and Best Value principles.